The Outreach teams objective is to ‘Engage with the Unengaged’, who are typically on their first steps from homelessness to independence. Our workers are the first to engage directly with service users to build that trust, provide pathways and support people off the streets, whether this be to encourage them to access our day centres or deliver clothes and food to their tent.

Job Title: Outreach Worker

Office Base: Will vary across the county of Worcestershire, dependent on the need of the service

Salary: £23948 per annum reviewed every year

Hours of Work: 37 hours per week may include weekends

Accountability: To be accountable to the Outreach Manager


About Maggs

Our vision is to work with partners to eliminate long-term rough sleeping in the county, whilst offering people experiencing homelessness and vulnerable people opportunities to thrive and realise their full potential

Maggs is a registered charity that provides a Day Centre and ancillary support for people who are people experiencing homelessness, or at risk of becoming people experiencing homelessness, in Worcester and its surrounding area. Maggs also welcomes people who are in material or emotional need, and/or who feel socially isolated.

Main Purpose of Job:

  1. To end the cycle of homelessness and rough sleeping throughout Worcestershire. Your role is to “engage the unengaged” which means you need to be patient, resilient and adapt well to ever changing situations. Your role is very varied as you cannot predict who or what you will see on a daily basis, keeping a level head is a must.
  2. Working in line with Maggs procedures to support People experiencing Homelessness in working towards meeting their goal. You should work hard to recognize and understand what goals the team and service users are working towards; we do not operate “a one size fits all” approach and this needs to be reflected in the way you work.
  3. Working collaboratively with relevant agencies to deliver the best quality of service for the client tailored to the individual’s needs. You will be liaising with a range of other services on behalf of our service users including Housing Associations, Benefits Agencies, Medical Agencies, and other organisations dedicated to helping rough sleepers in Worcestershire. You need to feel confident advocating for the people we work with and building relationships with other agencies to ensure we can achieve the goals that our service users have set.
  4. Staff must be approachable, friendly, and helpful and work well within a small team. You should have a ‘can do’ attitude, be reliable and flexible and ‘pull your weight’. In addition, you should understand the importance communication plays to work effectively in a team of people irrespective of whether they are paid or volunteers.

Detailed Duties and Responsibilities

  • To conduct regular outreach walks across the county to identify people experiencing homelessness who are currently not engaging. To participate in street counts / audits when needed.
  • To provide welfare checks to people experiencing homelessness and assertively engage with individuals to wherever possible move away from the streets and ensure that their rights are upheld and promoted.
  • Encouraging and supporting Service Users to access state benefits, apply for tenancies and advocating on their behalf when needed. This may involve filling out paperwork for service users, making phone calls to relevant agencies or supporting them in interviews for housing and employment.
  • Helping Service Users to access healthcare, encouraging them to register with a GP or access the health hub services at the Day Centre when needed. Referring service users to other services and develop an holistic support plan in conjunction with the Service User utilizing MEAM principles
  • Supporting service users to address their self-harming behaviour whether that be dependency problems or mental health issues in the most appropriate way.  To use wherever possible a harm minimisation approach in how we deal with service users.
  • To liaise with other services and agencies to improve access for Service Users, individually or as a group.  To develop and maintain positive professional relationships with these agencies. To promote positive relationships with the local community and businesses, including dealing sensitively and professionally with any complaints and attend multi-agency meetings as required.
  • To complete all relevant paperwork with all service users and to work with service user to progress. All our support packages need be tailored to individual needs. Ensure that record keeping is accurate and up to date, this includes documenting all work done and maintain records in line with Data Protection and Confidentiality policies and procedures.
  • Complete Service User risk assessments and in conjunction with the Service User develop appropriate risk management plans.
  • To carry a caseload and maintain accurate records; to attend case work meetings with people experiencing homelessness, other workers and professionals and to implement agreed support plans.
  • The scheme is relatively small and relies on staff filling in for each other. All staff are therefore expected to carry out other duties and responsibilities, as requested, providing they do not alter the general level and character of this job description.

Essential Attributes for the Role:

  • Full Clean Driving License
  • A willingness to work flexible and unsociable hours, including weekends
  • To have a commitment to, and an understanding of the issues surrounding homeless people. Commitment to empowering and supporting service users to develop skills
  • The ability to work on one’s own initiative and as part of a team
  • Clear understanding of boundaries. Understanding of, and sensitivity to, the potential needs of homeless/vulnerable service users.
  • The ability to work in an open and non-judgmental manner. Ability to work innovatively and creatively with people
  • Understanding of, and commitment to, Equal Opportunities and anti-discriminatory practices: Clear understanding of confidentiality issues.
  • The ability to work under pressure in challenging circumstances. And prioritize and manage workloads and keep accurate records.
  • A good standard of written/verbal communication, including computer literacy.
  • The ability to liaise with other agencies whilst promoting the aims of the project.

Desirable Attributes for the Role:

  • Experience of working with homelessness.
  • A current First Aid Certificate.
  • A current Food Hygiene Certificate.
  • Knowledge of housing/mental health/ substance misuse/community care services and processes.
  • Experience of completing support plans using SMART goals
  • Knowledge of welfare benefits.

You will be required to undergo a full enhanced DBS check

For more information, please email