We're looking for an effective and dynamic Team Leader for our Malvern Day Centre, who will be in charge of the smooth running of the operations, including management of the staff and volunteers but working directly with service users to provide opportunities to thrive and realise their full potential.


Office Base: Salvation Army Hall, 62 Newtown Rd, Malvern WR14 1NZ
Salary: PTS 4-8 starting £24581.50 pro rata
Hours of Work: 12-hour contract (Tuesday and Friday 8,30am- 2,30pm)
Accountability: To be accountable to Day Centres’ Operations Manager

About Maggs
Our vision is to work towards eliminating long-term rough sleeping in the county, whilst offering people experiencing homelessness and vulnerable people opportunities to thrive and realise their full potential.

Main Purpose of Job:
1. To ensure the smooth running of Malvern Day Centre in a non-judgemental manner without making assumptions about the people we work with. Your role is very varied as you cannot predict who or what you will see daily, keeping a level head is a must.

2. Promoting a settled way of life for the people we work with, tailoring the support to each individual’s needs. You should work hard to recognize and understand what goals the team and service users are working towards; we do not operate “a one size fits all” approach and this needs to be reflected in the way you work.

3. Working collaboratively with relevant agencies to deliver the best quality of service for the client tailored to the individual’s needs. You will be liaising with a range of other services on behalf of our service users including Housing Associations, Benefits Agencies, Medical Agencies, and other organisations dedicated to helping rough sleepers in Worcestershire. You need to feel confident advocating for the people we work with and building relationships with other agencies to ensure we can achieve the goals that our service users have set.

4. Staff must be approachable, friendly, and helpful and work well within a small team. You should have a ‘can do’ attitude, be reliable and flexible and ‘pull your weight’. In addition, you should understand the importance communication plays to work effectively in a team of people irrespective of whether they are paid or volunteers.

• To be involved in making day to day decisions in relation to the smooth running of the Day Centre, consulting with the Operations Manager if necessary and available. Leading the team and manage the day to day running of the team, such as setting tasks and generally ensuring the tasks are allocated fairly.

• To provide support for service users on 70/30 ratio – 70 support work 30 Project Leading

• To maintain team discipline within the centre. The Project Leader has authority to tackle the team in relation to alleged lateness, poor performance, breaches of codes of conduct and professional boundaries. To come up with practical solutions to day-to-day problems that arise.

• Provide statistics when requested and ensure that daily monitoring forms are completed

• The Project Leader has delegated authority to suspend a people we work with for the rest of the day, up to 7 days or till the next staff meeting, based on the guidelines in the suspension policy.

• Help people who are motivated to make positive changes to their lives

• Develop detailed support plans for those ready to make positive changes in their lives. Assess the individual needs and set mutually agreed SMART goals, which will be reviewed regularly.

• Encouraging and supporting Service Users to access state benefits, apply for tenancies and advocating on their behalf when needed. This may involve filling out paperwork for service users, making phone calls to relevant agencies or supporting them in interviews for housing and employment.

• Helping Service Users to access healthcare, encouraging them to register with a GP or access the health hub services at the Day Centre when needed. Referring service users to other services and develop an holistic support plan in conjunction with the Service User utilizing MEAM principles.

• Supporting service users to address their self-harming behaviour whether that be dependency problems or mental health issues in the most appropriate way. To use wherever possible a harm minimisation approach in how we deal with service users.

• To liaise with other services and agencies to improve access for Service Users, individually or as a group. To develop and maintain positive professional relationships with these agencies. To promote positive relationships with the local community and businesses, including dealing sensitively and professionally with any complaints and attend multi-agency meetings as required.

• To complete all relevant paperwork with all service users and to work with service user to progress. All our support packages need be tailored to individual needs. Ensure that record keeping is accurate and up to date, this includes documenting all work done and maintain records in line with Data Protection and Confidentiality policies and procedures.

• Complete Service User risk assessments and in conjunction with the Service User develop appropriate risk management plans.

• Maintain the expected standards of the Day Centre, which includes cooking, cleaning, and maintenance of the building.

• The scheme is relatively small and relies on staff filling in for each other. All staff are therefore expected to carry out other duties and responsibilities, as requested, providing they do not alter the general level and character of this job description.

Essential Attributes for the Role:
• To be able to lead a team

• To have a commitment to, and an understanding of the issues surrounding homeless people. Commitment to empowering and supporting service users to develop skills.

• The ability to work on one’s own initiative and as part of a team.

• Clear understanding of boundaries. Understanding of, and sensitivity to, the potential needs of homeless/vulnerable service users.

• The ability to work in an open and non-judgmental manner. Ability to work innovatively and creatively with people.

• Understanding of, and commitment to, Equal Opportunities and anti-discriminatory practices: Clear understanding of confidentiality issues.

• The ability to work under pressure in challenging circumstances and prioritize and manage workloads and keep accurate records.

• A good standard of written/verbal communication, including computer literacy.

• The ability to liaise with other agencies whilst promoting the aims of the project.

Desirable Attributes for the Role:
• Team leading or equivalent qualification at least level 3

• Full Clean Driving License

• Experience of working with homelessness.

• A current First Aid Certificate.

• A current Food Hygiene Certificate.

• Knowledge of housing/mental health/ substance misuse/community care services and processes.

• Experience of completing support plans using SMART goals

• Knowledge of welfare benefits

To apply, please contact Kerry Wilson at kwilson@maggsdaycentre.co.uk.