We are looking for experienced, organised and adaptable individuals to join our multi-agency Intervention and Transition Team operated in partnership by Worcester City Council and Maggs Day Centre, with the aim of ending the cycle of homelessness and rough sleeping in Worcester City.

This innovative approach will deliver joined up, person-centred, trauma informed support to individuals with multiple complex needs without the barriers of organisational or system boundaries.

As a Rough Sleeper Intervention & Transition Support Worker, you will develop a single, consistent, and trusted point of contact with the individuals being supported throughout every stage of their homelessness journey, taking a creative, open-minded approach and working positively and proactively with your colleagues as a team player, regardless of agency or organisation.

Your flexibility, empathetic but assertive approach and ability to build trusted relationships will be key to the success of this new model, which aims to not just provide support, but to change systems and deliver meaningful, sustainable outcomes for individuals.

You must have experience of working in partnership with a range of other statutory and non-statutory organisations to support customers with multiple complex needs. You will have experience of robust support planning, record keeping and information sharing and an excellent knowledge of legislation, policies and practises relevant to customers experiencing homelessness and rough sleeping, including housing, social care, mental health and substance abuse. You will also have a working knowledge of a range of welfare benefits, as well as debt management and personal budgeting. You must also have a commitment to safeguarding and adopting safe risk assessment and lone working practices, in accordance with the team’s policies and procedures.

In return, we can offer you a dynamic working environment, competitive salary and an opportunity to make a difference to individuals and effect real change to the systems that support them.

We warmly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce – this diversity is vital to our journey and is fundamental to our values and enriches the service we offer the people we work with.

Maggs Day Centre provides the basics, a lifeline to help people survive the worst of what life throws at them.

Maggs was founded in 1984 after a homeless man died after years of sleeping rough on the streets. His death prompted members of several local churches to come together and form an action group. Their work led to a day centre being created in the former St Albans church, dedicated to helping people experiencing homeless in Worcester. Since then, we have expanded opening an 2nd Day Centre in Malvern, we have an Outreach Team who work in the community, a Clothing Project where people experiencing homelessness can get clean clothes and supplies, and most recently we have set up our accommodation project to provide temporary housing with support from Tenancy Sustainment Workers, with a view to tenants having the skills and confidence to secure permanent housing.

Job Types: Full-time, Fixed term contract
Contract length: 17 months

Salary: £25,878.00-£26,357.00 per year


  • On-site parking


  • 8 hour shift
  • Monday to Friday


  • Driving Licence (required)

Work Location: In person