We're looking for volunteers to support the running of our Help Hub and wider afternoon programme at Worcester Day Centre, providing a friendly and accessible first point of support for people who need straightforward practical assistance, information or help with everyday tasks, alongside supporting agreed activities that promote wellbeing, confidence, connection and engagement.
Location: Worcester Day Centre, St Alban’s, Deansway, Worcester WR1 2JD
Hours of Work: Flexible – agreed volunteer sessions during Worcester Day Centre opening hours
Contract Type: Voluntary
Main Purpose of the Role
The Help Hub is intended to provide a welcoming, volunteer-led space where people can ask quick questions and receive appropriate practical help without needing a full support appointment.
As part of the developing afternoon offer, volunteers may also support or help facilitate a range of planned activities and wellbeing opportunities. These will be shaped by service-user interests, volunteer skills and availability, and may include activities such as arts and crafts, games, hairdressing or personal care sessions, yoga or gentle wellbeing activities, creative sessions, social activities and other agreed group activities.
Volunteers will work within clear boundaries and alongside Maggs staff, providing practical assistance and activity support while recognising when an enquiry, concern or situation needs to be passed to a member of the support team.
This is a flexible volunteer role and there is no expectation that every volunteer will undertake every aspect of it. Volunteer involvement will be agreed based on individual skills, interests, confidence, experience and availability, alongside the needs of the service. Some volunteers may primarily support the Help Hub, while others may be more involved in activities or wellbeing sessions, and some may support a mixture of both.
Main Duties of Role
• Provide a friendly and welcoming presence at the Help Hub / Quick Query Desk
• Greet people accessing the service and listen to their initial enquiry
• Help with straightforward practical queries within agreed volunteer boundaries
• Support people to collect post or receive messages appropriately
• Assist with simple appointment-making, such as contacting a GP surgery where appropriate
• Provide information about food bank vouchers and agreed local support services
• Help people access straightforward information or complete basic administrative tasks
• Signpost people to relevant Maggs staff, services or partner agencies
• Recognise when an enquiry is outside the volunteer role and pass it promptly to a member of staff
• Support the delivery of agreed afternoon activities and wellbeing sessions
• Help prepare activity spaces, equipment and materials before and after sessions
• Welcome and encourage people to take part in activities where appropriate
• Where appropriately skilled or experienced, lead or facilitate agreed activities
• Support visiting volunteers, community groups or partners delivering activities at Worcester Day Centre
• Help gather informal feedback from people accessing the service to support the development of the activities programme
• Help ensure activities are welcoming, inclusive and appropriate for people accessing the service
• Follow relevant risk assessments, health and safety requirements and activity-specific guidance
• Maintain appropriate professional boundaries at all times
• Respect confidentiality and the privacy of people accessing the service
• Help maintain a calm, organised and welcoming Help Hub and activity environment
• Work collaboratively with Worcester Day Centre staff and other volunteers
• Record agreed information in line with Maggs procedures and training
• Report safeguarding concerns, incidents or emerging risks immediately to a member of staff
• Participate in relevant training, supervision and volunteer support
The full job description can be found here
To Apply
Please complete an application form and send it to volunteers@maggsdaycentre.co.uk